Refund policy

Refund & Return Policy

30-Day Return Window

We want you to be completely satisfied with your SmartHaven purchase. If you are not happy with your order for any reason, you may request a return within 30 days of the delivery date.

Eligibility

To be eligible for a return, items must be unused, in their original condition, and in the original packaging. Please include your order number when contacting us.

How to Start a Return

Email us at support@getsmarthaven.store with your order number and reason for return. We will respond within 1–2 business days with return instructions. Do not send items back without first receiving return authorization.

Refunds

Once your return is received and inspected, we will notify you by email. Approved refunds are processed to your original payment method within 5–10 business days. Shipping costs are non-refundable unless the return is due to our error or a defective item.

Damaged or Defective Items

If your item arrives damaged or defective, contact us within 7 days of delivery at support@getsmarthaven.store with photos of the damage. We will arrange a replacement or full refund at no cost to you.

Non-Returnable Items

Items that have been used, damaged by the customer, or are missing original packaging may not be eligible for a full refund.

Exchanges

We do not offer direct exchanges. If you need a different item, please return the original and place a new order.

Questions

Contact us at support@getsmarthaven.store — we're happy to help.